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Senior Manager - Operations


Hillsboro, OR
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Job Details

Company ASML

Job Title: Senior Manager - Operations

JobID: 12540-113270#11266077

Location: Hillsboro, OR, 97123, USA

Description: ## Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer. The Senior Manager of DUV (Deep Ultra Violet Light) is accountable for the DUV Operations in Hillsboro, Oregon. The Senior Manager of DUV leads three managers and is accountable for hundred engineers. Main responsibilities are to 1) execute the New Product Introduction (NPI) at the customer sites and embed this into the local service organization 2) transition the lithography solutions into High Volume Manufacturing (HVM). An important aspect of the mission is to secure industrialization of the introduced products and solutions, and to allow for service execution within the agreed cost targets. To successfully execute on this working closely with customers, business lines and the account management teams is needed to understand and deliver to their needs. The Senior Manager of DUV Operations is accountable for developing a three year Strategic Operational Plan.

## Job Mission

Senior Manager of DUV Operations reports to the Site Director and is a management team member. Sets DUV site strategic vision in support of BL-DUV and CS priorities and strategy. Budget ownership for the DUV organization comprised of a High Volume Manufacturing, Technology Development and New Product Introduction. Ensure proper execution of new product introduction, ramp and applications projects. Balance the changing priorities of four customer fabs in real time. Works closely within the worldwide Customer Service organization and with the Account teams and Business Lines to understand the business direction and needs. Responsible for the planning and realization of operational activities in the teams and responsible for the quality of the team’s output. Responsible for the hand-over of new products introduced to the Customer Service segment, while meeting agreed support costs, inclusive of world-wide team presence in High Volume Manufacturing location during hand-over. Responsible for receiving and transferring knowledge, requirements and other relevant information between Corporate Headquarters in the Netherlands and the customer locally in an effective and efficient manner. Responsible for competency building and personal development of the teams, coaches and mentors individual members. Drive proactive initiatives in the areas of structural process and performance improvements. Facilitate communication between customer, local teams and cross sectional interfaces (local Account team, Business Lines, Development & Engineering department and other Customer Service departments) for proper alignment. Identify, prioritize and communicate customers short and long term support needs. Customer alignment on their new product introduction support needs. Partners closely with our customer to ensure business success and drive cost of ownership.

## Job Description

Management: Ensure adequate staff and productive working conditions within the region by executing the Human Resources policies promoting engagement, motivation and retention of staff. Instruct and support the activities and control the Regional Customer Support actions. Set priorities, solve problems and ensure timely and correct execution to conform to planning. Spend up to 30% of your time coaching and developing your people. Customer Support Operation: Mobilize resources to provide service for ASML products and ensure customer satisfaction. Improve communication and performance of the Customer Support organization. Work with ASML customer organization to gather information and ensure service meets customer requirements. Account Support Team: Participate in the Account Support Team organization in order to solve issues in an effective and efficient way and escalate as needed. Ensure the conditions exist to avoid problems and to support the organizations ability to deal with occurring issues effectively. Budget: Monitor and manage financial budget and service costs to ensure cost effective Customer Support operation. Also ensure that resources are prepared to support ASML in meeting revenue and margin targets. Accountable for managing a $52m budget. General: Improve communication with continental and international co-operation. Implement and improve policies, processes, procedures, data base management and administrative control within the region.

## Education

Bachelor’s degree in Engineering (Mechanical or Electrical) required or equivalent experience. Master’s degree in Engineering or Business Management is strongly required.

## Experience

10- 15 years of work experience with a minimum of 8-10 years in Management. Lean or Six Sigma training strongly preferred. Minimum of 5 years Project Management experience required. Requires an in-depth knowledge of semiconductor industry and products normally acquired through industry specific technical support or service role; knowledge of pneumatics, hydraulics, electronics, semiconductor processes, software and related disciplines. Experience in Customer Support High Tech organization is required.

## Personal skills

Show ownership and accountability to drive towards end results. People Development skills-drives the development of people, coaches and gives feedback. Ability to inspire and motivate individuals and teams. Excellent Communications skills - communicates clearly and convincingly. Excellent time management and delegation skills. Ability to prioritize and organize actions effectively and efficiently. Self-starter that shows high drive, creativity, being accountable and inspirational. Advanced analytic and problem solving skills, pays attention to detail and produces work that meets high quality standards. Ability to develop and execute on an operational strategy. Required to demonstrate structured thinking by having the ability to focus on a desired result. Trust and be trusted; walk the talk, keep commitments, be honest and transparent in your communication and actions. Display conviction by ‘speaking from the heart’ about beliefs that will lead to actions that create results. Leads the Business by demonstrating the ability to balance revenue, costs, employee, and customer satisfaction.

## Context of the position

Position requires up to 20% travel (internationally and domestically), and the willingness to work extended hours including nights and weekends. Valid driver’s license and passport is required.

## Other Information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.  The employee is occasionally required to move around the campus. The employee may occasionally lift and/or move up to 20 pounds.  May require travel dependent on company needs. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Can work under deadlines. The environment generally is moderate in temperature and noise level. Must be able to read and interpret data, information, and documents.  Can observe and respond to people and situations and interact with others encountered in the course of work. Can learn and apply new information or skills.

EEO/AA (W/M/Vets/Disability) Employer.

*Location:* Hillsboro - OR, US

*Level:* Bachelor

*Experience:* 5-10 Experienced

*Available since:* 2017-03-01

*Functional area:* Customer Support

*Background:* Others - Technical

*Reference:* US02898

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